Legal notice

This Legal Notice applies to the website, online store, digital platforms, product pages, services, content, communications, quotations, and related online activities operated by Zyroxx Digital.

By accessing or using this website, browsing products, submitting enquiries, requesting quotations, creating an account, placing an order, or interacting with Zyroxx Digital online, you agree to the terms contained in this Legal Notice, together with our other website policies.

These may include our:

  • Terms and Conditions
  • Privacy Policy
  • Cookie Policy
  • Returns and Refund Policy
  • Shipping Policy
  • Payment Policy
  • Warranty Policy
  • POPIA Policy, where applicable

If you do not agree with this Legal Notice, you should not use this website or place orders through Zyroxx Digital.

1. Business Information

This website is owned and operated by:

Business Name: Zyroxx Digital
Registered Legal Entity: Zyroxx Digital (Pty) LTD
Company Registration Number: 2026/430730/07
VAT Number: 9062454310
Trading Name: Zyroxx Digital
Country of Operation: South Africa
Website: www.zyroxxdigital.co.za
Email: Sales@zyroxxdigital.co.za
Phone / WhatsApp: 079 777 2875
Physical Address: 667 Makou street, Monument park, Pretoria, 0108
Address for Legal Notices: 667 Makou street, Monument park, Pretoria, 0108
Directors / Office Bearers: Fourie Zeeman

Zyroxx Digital operates as an information technology reseller and digital solutions business offering IT hardware, business technology products, accessories, solution scoping, digital support, and related services.

For South African e-commerce websites, suppliers offering goods or services online are generally expected to make key information available to consumers, including the supplier’s full name and legal status, physical address, telephone number, website address, email address, registration number where applicable, pricing, payment methods, delivery terms, returns policy, privacy policy, and security procedures. This comes from section 43 of the Electronic Communications and Transactions Act.

2. Website Operator

The Zyroxx Digital website is operated from South Africa and is intended primarily for customers located within South Africa.

Zyroxx Digital may sell to:

  • Individual consumers
  • Small businesses
  • Corporate customers
  • Educational institutions
  • Government-related customers, where applicable
  • Enterprise customers
  • Resellers or project-based buyers, where approved

Some services, pricing, stock availability, delivery options, promotions, and supplier-based offers may only be available within South Africa.

3. Nature of Business

Zyroxx Digital provides access to technology products and related services, including but not limited to:

  • Laptops
  • Desktops
  • Monitors
  • Servers
  • Storage solutions
  • Networking products
  • Accessories
  • Peripherals
  • Business technology products
  • Enterprise IT hardware
  • Digital transformation support
  • Solution scoping
  • Product sourcing
  • Customer-specific IT recommendations
  • Technology-related consulting or advisory services

Zyroxx Digital may source products through authorised distributors, suppliers, vendors, wholesalers, or approved commercial channels.

Unless expressly stated otherwise, Zyroxx Digital does not claim to be the manufacturer of the products listed on this website.

4. Accuracy of Website Information

Zyroxx Digital makes reasonable efforts to ensure that the information on this website is accurate, updated, and complete.

However, we do not guarantee that all information will always be free from errors, omissions, outdated details, typographical mistakes, incorrect images, incorrect product descriptions, supplier data errors, or pricing inaccuracies.

Information that may change without notice includes:

  • Product specifications
  • Product images
  • Stock availability
  • Prices
  • Promotions
  • Warranty terms
  • Supplier lead times
  • Delivery timeframes
  • Product availability
  • Brand information
  • Technical details
  • Compatibility information
  • Software or licensing information

Zyroxx Digital reserves the right to correct any errors, update information, cancel orders affected by incorrect information, or contact the customer before proceeding with an order.

5. Product Images and Descriptions

Product images shown on this website are for illustrative purposes and may differ from the actual product supplied.

Images may show:

  • Different configurations
  • Optional accessories
  • International models
  • Previous product versions
  • Generic product renders
  • Supplier-provided images
  • Manufacturer lifestyle images
  • Products with accessories not included in the purchase price

Customers should carefully review the product title, specifications, model number, SKU, and included items before placing an order.

Where there is uncertainty, customers should contact Zyroxx Digital before purchasing.

6. Pricing and Availability

All prices displayed on the Zyroxx Digital website are subject to change without prior notice.

Prices may be affected by:

  • Supplier price updates
  • Exchange rate movements
  • Distributor stock changes
  • Vendor promotions
  • Import costs
  • Courier or logistics costs
  • VAT status
  • Errors in supplier feeds
  • Shopify or integration errors
  • Product configuration changes

Unless otherwise stated, pricing is displayed in South African Rand, ZAR.

Where VAT applies, pricing will be shown either inclusive or exclusive of VAT depending on how the website is configured. Zyroxx Digital will clearly indicate VAT treatment where required.

Zyroxx Digital reserves the right to cancel or correct any order where the displayed price is clearly incorrect due to a system error, supplier feed error, typographical error, or other mistake.

7. Quotations

Any quotation issued by Zyroxx Digital is valid only for the period stated on the quotation.

If no validity period is stated, the quotation should be treated as valid for 7 Days, subject to stock availability and supplier price confirmation.

Quotations may change due to:

  • Supplier stock changes
  • Exchange rate fluctuations
  • Product discontinuation
  • Vendor price updates
  • Delivery cost changes
  • Customer specification changes
  • Errors or omissions

A quotation does not reserve stock unless Zyroxx Digital confirms this in writing.

8. Online Orders

An online order placed through the Zyroxx Digital website is an offer by the customer to purchase the selected goods or services.

Zyroxx Digital may accept or reject the order depending on:

  • Product availability
  • Payment confirmation
  • Fraud screening
  • Supplier confirmation
  • Courier availability
  • Pricing accuracy
  • Customer verification
  • Compliance requirements

An order is only confirmed once Zyroxx Digital has accepted the order and payment has been cleared or approved.

Zyroxx Digital may contact the customer to verify order information before dispatching goods, especially for high-value technology items.

9. Payment

Payment methods available on the Zyroxx Digital website may include:

  • Debit card
  • Credit card
  • EFT
  • Instant EFT
  • Payment gateway options
  • Business account payment, where approved
  • Other payment methods offered through Shopify or approved payment providers

Zyroxx Digital does not directly store full card details where payments are processed by third-party payment gateways.

Customers are responsible for ensuring that payment details are accurate and authorised.

Zyroxx Digital reserves the right to delay, cancel, or refuse orders where payment has not cleared, is reversed, is suspected to be fraudulent, or cannot be verified.

Section 43 of the Electronic Communications and Transactions Act also requires online suppliers to disclose payment methods and use payment systems that are sufficiently secure with reference to accepted technological standards.

10. Delivery and Shipping

Shipping and delivery are governed by the Zyroxx Digital Shipping Policy.

Delivery times displayed on the website are estimates and may depend on:

  • Product availability
  • Supplier processing
  • Courier collection
  • Delivery location
  • Public holidays
  • Payment clearance
  • Verification requirements
  • Stock location
  • Remote-area delivery requirements

Zyroxx Digital is not responsible for delays caused by courier companies, incorrect delivery details, supplier delays, public holidays, strikes, weather conditions, security restrictions, force majeure events, or circumstances outside our reasonable control.

11. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by the Zyroxx Digital Returns and Refund Policy.

Customers should review the Returns and Refund Policy before placing an order.

Some products may be subject to return restrictions, including:

  • Opened software
  • Digital licences
  • Activated licences
  • Custom-configured devices
  • Special-order products
  • Used products
  • Damaged products
  • Products missing original packaging
  • Products with removed serial numbers
  • Products damaged through misuse
  • Hygiene-sensitive products, where applicable
  • Consumables, where applicable

South African consumer law includes protections for online transactions, defective products, and certain cancellation rights, but the exact application may depend on the nature of the product, transaction, customer type, and circumstances. The Electronic Communications and Transactions Act includes online disclosure requirements and cancellation provisions, while consumer protection rules may also apply under the Consumer Protection Act.

12. Warranties

Products sold by Zyroxx Digital may include manufacturer, distributor, or supplier warranties.

Warranty terms may vary depending on:

  • Brand
  • Product category
  • Model
  • Serial number
  • Region
  • Supplier
  • Vendor warranty policy
  • Usage conditions
  • Warranty registration requirements
  • Business or consumer classification

Unless expressly stated otherwise, Zyroxx Digital does not provide an additional warranty beyond the applicable manufacturer, supplier, or statutory warranty.

Warranty claims may require:

  • Proof of purchase
  • Serial number
  • Original packaging
  • Diagnostic report
  • Manufacturer inspection
  • Supplier approval
  • Return authorisation
  • Photos or supporting evidence

Warranty does not usually cover damage caused by misuse, negligence, power surges, liquid damage, unauthorised repairs, physical damage, incorrect installation, unauthorised modification, or failure to follow manufacturer instructions.

13. Technical Advice and Recommendations

Any technical guidance, product recommendations, compatibility advice, solution scoping, or product suggestions provided by Zyroxx Digital are based on the information available at the time.

Customers remain responsible for confirming that products meet their specific requirements before purchase.

This includes checking:

  • Compatibility
  • Licensing requirements
  • System requirements
  • Warranty terms
  • Network requirements
  • Software requirements
  • Business needs
  • Installation requirements
  • Vendor limitations
  • Security requirements
  • Product lifecycle status

Zyroxx Digital will not be liable for incorrect product selection where the customer provided incomplete, incorrect, or unclear requirements.

14. Third-Party Brands and Trademarks

All brand names, logos, trademarks, product names, and registered marks displayed on the Zyroxx Digital website remain the property of their respective owners.

This may include brands such as:

  • Dell
  • HP
  • Lenovo
  • ASUS
  • Apple
  • Microsoft
  • Logitech
  • Samsung
  • Acer
  • Epson
  • Cisco
  • Ubiquiti
  • Fortinet
  • VMware
  • Nutanix
  • Other technology vendors

The use of third-party brand names or logos does not automatically imply ownership, endorsement, partnership, certification, or direct authorisation unless clearly stated.

Zyroxx Digital may display brand names and product information for identification, resale, compatibility, or product description purposes.

15. Authorised Reseller Status

Where Zyroxx Digital states that it is an authorised reseller, partner, dealer, or approved supplier for a specific brand, such status will only apply where confirmed by the relevant vendor, distributor, or programme.

Unless expressly stated on the website or supported by official documentation, no brand listing should be interpreted as a claim of direct vendor partnership or authorised reseller status.

Zyroxx Digital may purchase products through authorised distributors or approved supply channels without necessarily being directly authorised by every listed brand.

16. Intellectual Property

All content on the Zyroxx Digital website is protected by intellectual property laws.

This includes:

  • Website layout
  • Text
  • Graphics
  • Icons
  • Images
  • Banners
  • Product descriptions created by Zyroxx Digital
  • Logos
  • Design elements
  • Digital assets
  • Marketing content
  • Service descriptions
  • Website structure
  • Brand identity
  • Custom illustrations
  • Written copy

No person may copy, reproduce, distribute, modify, publish, scrape, mirror, or commercially exploit any Zyroxx Digital website content without prior written permission.

Supplier-provided product images, vendor descriptions, and manufacturer content remain the property of their respective owners.

17. Website Use

Customers and visitors may use this website only for lawful purposes.

Users may not:

  • Attempt to hack, disrupt, or damage the website
  • Upload malicious code
  • Use bots or scrapers without permission
  • Attempt unauthorised access
  • Interfere with payment systems
  • Misrepresent identity
  • Place fraudulent orders
  • Abuse promotions
  • Copy website content unlawfully
  • Use the website for unlawful activity
  • Attempt to bypass security measures
  • Submit false information
  • Infringe intellectual property rights

Zyroxx Digital may restrict, suspend, or block access to the website where misuse is suspected.

18. User Accounts

Where user accounts are available, customers are responsible for keeping login details secure.

Customers must notify Zyroxx Digital immediately if they suspect unauthorised access to their account.

Zyroxx Digital will not be responsible for losses caused by a customer’s failure to protect account credentials.

19. Personal Information and Privacy

Zyroxx Digital respects privacy and processes personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act, commonly known as POPIA.

Personal information may be collected when customers:

  • Visit the website
  • Create an account
  • Place an order
  • Request a quotation
  • Contact Zyroxx Digital
  • Subscribe to marketing
  • Use payment services
  • Submit forms
  • Use chat or WhatsApp functions
  • Interact with website cookies or analytics tools

Personal information may include:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Billing information
  • Company details
  • Order information
  • Payment status
  • Device or browser information
  • Communication records

POPIA regulates how responsible parties process personal information in South Africa, and operators processing information on behalf of a responsible party must process such information only with the responsible party’s knowledge or authorisation.

Further details are provided in the Zyroxx Digital Privacy Policy.

20. Cookies and Tracking Technologies

The Zyroxx Digital website may use cookies, pixels, analytics tools, Shopify tools, payment tools, advertising technologies, or similar tracking technologies.

These may be used to:

  • Operate the website
  • Remember customer preferences
  • Improve website performance
  • Analyse traffic
  • Support checkout functionality
  • Prevent fraud
  • Improve marketing
  • Measure advertising performance
  • Personalise website experiences

Customers may manage cookie settings through their browser or applicable consent tools, where available.

Further details should be provided in the Zyroxx Digital Cookie Policy.

21. Third-Party Services

Zyroxx Digital may use third-party platforms and service providers to operate its business.

These may include:

  • Shopify
  • Payment gateways
  • Courier companies
  • Distributors
  • Suppliers
  • Email platforms
  • CRM systems
  • Accounting systems
  • Analytics providers
  • Marketing platforms
  • WhatsApp or chat providers
  • Fraud prevention tools
  • Cloud hosting providers

Zyroxx Digital is not responsible for the independent terms, privacy practices, downtime, errors, or actions of third-party platforms.

Customers should review the relevant third-party terms where applicable.

22. Links to Third-Party Websites

This website may contain links to third-party websites, vendor pages, distributor resources, payment portals, courier tracking pages, social media platforms, or external tools.

These links are provided for convenience only.

Zyroxx Digital does not control and is not responsible for third-party website content, security, privacy practices, products, services, or availability.

Accessing third-party links is done at the user’s own risk.

23. Limitation of Liability

To the fullest extent permitted by law, Zyroxx Digital will not be liable for any indirect, incidental, special, consequential, or economic loss arising from the use of this website, products, services, or digital platforms.

This may include loss of:

  • Profit
  • Revenue
  • Business opportunity
  • Data
  • Goodwill
  • Productivity
  • System access
  • Business interruption
  • Expected savings
  • Customer contracts

Nothing in this Legal Notice is intended to exclude liability that cannot legally be excluded under South African law.

24. Disclaimer of Website Availability

Zyroxx Digital aims to keep the website available and functional, but we do not guarantee uninterrupted access.

The website may be unavailable due to:

  • Maintenance
  • Shopify platform issues
  • Hosting problems
  • Payment gateway issues
  • Cybersecurity incidents
  • Internet service disruptions
  • Third-party downtime
  • Technical faults
  • Updates
  • Force majeure events

Zyroxx Digital will not be liable for losses caused by temporary website unavailability.

25. Cybersecurity

Zyroxx Digital uses reasonable security measures to protect website operations and customer information.

However, no website, payment system, email system, or internet-based platform can be guaranteed to be completely secure.

Customers are responsible for:

  • Using secure devices
  • Keeping passwords private
  • Avoiding suspicious links
  • Checking website URLs carefully
  • Reporting suspicious activity
  • Not sharing OTPs or payment credentials

Zyroxx Digital will never ask customers to share sensitive payment passwords, banking passwords, or full card security details by email or WhatsApp.

26. Email and Electronic Communication

By using the Zyroxx Digital website, submitting forms, placing orders, or contacting us electronically, you agree that communications may be sent electronically.

Electronic communications may include:

  • Order confirmations
  • Quotations
  • Invoices
  • Payment confirmations
  • Delivery updates
  • Support messages
  • Policy updates
  • Marketing messages, where consent has been provided

Customers may unsubscribe from marketing communications where applicable.

27. Marketing Communications

Zyroxx Digital may send marketing communications where customers have provided consent or where permitted by law.

Marketing communications may include:

  • Product offers
  • Promotions
  • New arrivals
  • Brand updates
  • Business technology insights
  • Service announcements
  • Weekly deals
  • Special campaigns

Customers may opt out of marketing communications at any time by using the unsubscribe link or contacting Zyroxx Digital.

Transactional communications related to orders, payments, delivery, warranties, returns, and customer service may still be sent even if a customer opts out of marketing.

28. Legal Service of Documents

For legal notices, formal complaints, or service of legal documents, communications must be sent to:

Legal Contact: Fourie Zeeman
Email:Fourie@zyroxxdigital.co.za
Physical Address for Legal Service: 667 Makou street, Monument park, Pretoria, 0108
Business Name: Zyroxx Digital
Registered Entity: Zyroxx Digital (Pty) LTD

Legal notices sent by email will only be considered received once acknowledged in writing by Zyroxx Digital, unless otherwise required by law.

29. Complaints and Dispute Resolution

Customers are encouraged to contact Zyroxx Digital first to resolve any complaint or dispute.

Complaints should include:

  • Customer name
  • Order number
  • Contact details
  • Description of the issue
  • Supporting documents or photos
  • Desired resolution

Zyroxx Digital will make reasonable efforts to review and respond to complaints within a reasonable timeframe.

Where a dispute cannot be resolved directly, customers may have the right to refer the matter to an appropriate consumer protection body, ombud, regulator, court, or alternative dispute resolution forum, depending on the nature of the dispute.

30. Applicable Law

This Legal Notice is governed by the laws of the Republic of South Africa.

By using this website, customers agree that South African law applies to the use of the website, online transactions, disputes, and related legal matters, unless otherwise required by law.

31. Jurisdiction

Subject to applicable law, any dispute relating to this website, products, services, transactions, or policies will fall under the jurisdiction of the competent courts of South Africa.

Zyroxx Digital reserves the right to bring proceedings in any court with proper jurisdiction where necessary.

32. Changes to This Legal Notice

Zyroxx Digital may update this Legal Notice from time to time.

Updates may be made due to:

  • Changes in law
  • Business changes
  • Shopify platform updates
  • Payment provider changes
  • Courier or supplier updates
  • Operational changes
  • Policy improvements
  • Security requirements

The latest version will be published on the Zyroxx Digital website.

Continued use of the website after changes are published means that the user accepts the updated Legal Notice.

33. Contact Information

For questions about this Legal Notice, please contact:

Zyroxx Digital
Email: Sales@zyroxxdigital.co.za
Phone / WhatsApp: 079 777 2875
Website: www.zyroxxdigital.co.za
Business Hours: Monday to Friday, 08:00 – 17:00
Address: 667 Makou street, Monument Park, Pretoria, 0108