Shipping policy


Thank you for shopping with Zyroxx Digital. We aim to provide a reliable, transparent, and professional delivery experience for all customers purchasing IT hardware, accessories, business technology products, and related solutions from our online store.

This Shipping Policy explains how we process, dispatch, deliver, and manage orders placed through the Zyroxx Digital website.

1. Order Processing

All orders placed through the Zyroxx Digital online store are subject to product availability, payment confirmation, supplier confirmation, and order verification.

Orders are usually processed during normal business hours:

Monday to Friday: 08:00 – 17:00
Weekends and South African public holidays: Closed

Orders placed after business hours, over weekends, or on public holidays will be processed on the next business day.

Processing times may vary depending on:

  • Product availability
  • Supplier stock confirmation
  • Payment clearance
  • Courier collection schedules
  • Custom order requirements
  • High-value order verification
  • Bulk or business order requirements

For security reasons, Zyroxx Digital may contact customers to verify order details before dispatching high-value IT equipment such as notebooks, desktops, servers, monitors, enterprise hardware, and other premium technology products.

2. Product Availability and Supplier Stock

Zyroxx Digital may source products directly from authorised distributors, suppliers, or vendor-approved channels. While we aim to keep stock information as accurate as possible, some products may be subject to supplier availability at the time of order confirmation.

If an item becomes unavailable after your order has been placed, Zyroxx Digital may offer one of the following options:

  • A suitable alternative product
  • A revised delivery timeframe
  • A backorder option, where applicable
  • A full refund for the unavailable item
  • Partial fulfilment of the order, where applicable

We will communicate with you before making any changes to your order.

3. Delivery Areas

Zyroxx Digital currently offers delivery within South Africa.

Delivery is available to most major cities, towns, and business addresses across the country, subject to courier service coverage.

Delivery to remote areas, farms, mines, industrial sites, rural locations, or restricted-access locations may take longer and may attract additional courier fees.

At this stage, Zyroxx Digital does not automatically offer international shipping through the website. International or cross-border delivery requests may be considered on a case-by-case basis.

4. Delivery Methods

Zyroxx Digital uses trusted courier partners and logistics providers to deliver customer orders.

Depending on the size, value, weight, destination, and type of product ordered, we may use:

  • Standard courier delivery
  • Economy delivery
  • Express delivery, where available
  • Supplier direct dispatch
  • Business-to-business delivery
  • Special handling delivery for high-value or fragile equipment
  • Collection from supplier or warehouse, where arranged and approved

Some products may be shipped separately if they are sourced from different suppliers or warehouses.

5. Estimated Delivery Timeframes

Estimated delivery timeframes may vary depending on your location and product availability.

As a general guide:

Area Estimated Delivery Time
Major city centres 2 – 5 business days
Regional areas 3 – 7 business days
Remote or outlying areas 5 – 10 business days
Special order items Subject to supplier lead time
Backordered items Confirmed upon supplier update
Enterprise or bulk orders Confirmed per order

These timeframes are estimates and may be affected by courier delays, supplier stock delays, public holidays, payment clearance, weather conditions, strikes, load shedding impact, security checks, or circumstances beyond our control.

South African e-commerce sellers should clearly communicate delivery timelines and delays to customers, and customers may have cancellation rights where agreed delivery terms are not met.

6. Shipping Fees

Shipping fees are calculated based on factors such as:

  • Delivery location
  • Product size
  • Product weight
  • Courier service selected
  • Order value
  • Insurance requirements
  • Special handling requirements
  • Remote area surcharges

Shipping costs will be displayed at checkout where possible.

For large, heavy, bulky, fragile, or high-value items, Zyroxx Digital may contact you after order placement to confirm the final delivery cost before dispatch.

Examples of products that may require special delivery pricing include:

  • Large monitors
  • Servers
  • Networking cabinets
  • UPS units
  • Printers
  • Enterprise hardware
  • Bulk laptop or desktop orders
  • Palletised shipments
  • High-value technology equipment

7. Free Shipping

Zyroxx Digital may offer free shipping from time to time as part of promotions, campaigns, or order value thresholds.

Free shipping may be subject to:

  • Minimum order value
  • Specific product categories
  • Specific brands
  • Specific locations
  • Standard delivery only
  • Exclusion of remote areas
  • Exclusion of bulky or heavy items

Where free shipping applies, this will be shown at checkout or clearly communicated as part of the relevant promotion.

8. Order Tracking

Once your order has been dispatched, Zyroxx Digital will provide tracking information where available.

Tracking details may be sent via:

  • Email
  • SMS
  • WhatsApp
  • Customer account update
  • Courier tracking link

Please allow time for the courier tracking system to update after dispatch.

If you do not receive tracking details within a reasonable time after your order has been dispatched, you may contact Zyroxx Digital for assistance.

9. Delivery Address Requirements

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please ensure that your delivery address includes:

  • Full name or business name
  • Contact person
  • Street address
  • Unit, building, office, or complex number
  • Suburb
  • City or town
  • Province
  • Postal code
  • Contact number
  • Any special delivery instructions

Zyroxx Digital will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated delivery information supplied by the customer.

If an order is returned due to an incorrect address or unsuccessful delivery attempts, additional courier fees may apply before the order is resent.

10. Business Address Deliveries

For business deliveries, please ensure that someone authorised is available to receive and sign for the goods during normal business hours.

The person receiving the order may be required to provide:

  • Name
  • Signature
  • Company details
  • Proof of authority, where applicable
  • Delivery stamp, where required

Once a parcel is signed for at the delivery address, the order will be considered delivered.

11. Failed Delivery Attempts

Courier partners may attempt delivery more than once, depending on their policies and route availability.

Failed deliveries may occur when:

  • No one is available to receive the order
  • The delivery address is incorrect
  • The courier cannot access the premises
  • The customer is unreachable
  • Security access is denied
  • Payment or verification is outstanding
  • The delivery location is unsafe or restricted

If delivery fails, the courier may return the order to Zyroxx Digital, the supplier, or the courier depot.

Additional delivery fees may be charged for resending the order.

12. Collection Option

Zyroxx Digital may offer collection options in certain cases, depending on supplier availability, warehouse rules, and order type.

Collections are only allowed when confirmed in writing by Zyroxx Digital.

Customers may be required to provide:

  • Order number
  • Proof of payment
  • Identification
  • Authorisation letter for third-party collection
  • Company details, where applicable

Please do not visit a supplier, warehouse, or collection point unless collection has been confirmed by Zyroxx Digital.

13. Inspection on Delivery

Customers are encouraged to inspect all goods immediately upon delivery.

Before signing for delivery, please check whether:

  • The package is visibly damaged
  • The security seal appears broken
  • The wrong number of parcels has been delivered
  • The box appears opened or tampered with
  • The product description on the waybill appears incorrect

If the parcel appears damaged or tampered with, you should note this on the courier delivery document and contact Zyroxx Digital as soon as possible.

For high-value technology products, we recommend taking photos of the packaging before opening the parcel.

14. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please notify Zyroxx Digital within 24 to 48 hours of delivery.

Please provide:

  • Order number
  • Photos of the outer packaging
  • Photos of the damaged item
  • Photos of courier labels
  • Description of the issue
  • Serial number, where applicable
  • Any missing item details

Zyroxx Digital will investigate the issue with the courier, supplier, or distributor.

Please do not discard the packaging until the matter has been resolved, as the original packaging may be required for courier claims, supplier inspection, or return authorisation.

15. High-Value and Insured Shipments

Certain products may require insured delivery or special handling due to their value or nature.

This may include:

  • Premium notebooks
  • Workstations
  • Servers
  • Enterprise storage
  • Networking equipment
  • High-end monitors
  • Bulk business hardware orders
  • Apple, Dell, HP, Lenovo, ASUS, and other premium devices

Zyroxx Digital reserves the right to apply additional shipping, insurance, or handling charges where required.

16. Split Shipments

Orders containing multiple items may be delivered in separate shipments.

This can happen when:

  • Items are sourced from different suppliers
  • Some products are available immediately
  • Other products are on backorder
  • Large items require separate handling
  • Supplier direct dispatch is used

You will not be charged additional delivery fees for split shipments unless agreed upfront.

17. Delayed Deliveries

While Zyroxx Digital aims to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control.

Possible causes of delay include:

  • Courier delays
  • Supplier stock delays
  • Incorrect delivery details
  • Public holidays
  • Severe weather
  • Load shedding impact
  • Strikes or protest action
  • Road closures
  • Security restrictions
  • High seasonal demand
  • Payment clearance delays
  • Vendor or distributor processing delays

Where we become aware of a delay, we will make reasonable efforts to inform you and provide an updated delivery estimate.

18. Risk and Ownership

Risk in the goods passes to the customer once the goods have been delivered to the nominated delivery address and signed for by the customer, customer representative, or authorised recipient.

Ownership of the goods remains with Zyroxx Digital until full payment has been received and cleared.

19. Courier Liability

Zyroxx Digital works with reputable courier partners. However, courier delivery performance may be affected by factors outside our direct control.

Where a parcel is lost, damaged, delayed, or incorrectly delivered by a courier, Zyroxx Digital will assist with the investigation and resolution process.

Courier investigations may take time and may require supporting documentation from the customer.

20. Returns Related to Delivery

Returns, exchanges, and refunds are handled in accordance with our Returns and Refund Policy.

For online transactions in South Africa, consumers may have rights under the Electronic Communications and Transactions Act, including a cooling-off period in certain cases, and under the Consumer Protection Act for defective, unsafe, or unsuitable goods.

Certain products may not qualify for return once opened, used, installed, activated, registered, customised, or damaged through misuse. This may include software, licences, special-order items, opened consumables, configured devices, and personalised or made-to-order products.

21. Special Order and Backorder Items

Some products may be ordered specifically from a supplier, distributor, or vendor on behalf of the customer.

Special order and backorder items may have longer delivery timeframes and may be subject to supplier-specific terms.

Special order items may include:

  • Enterprise hardware
  • Servers
  • Storage solutions
  • Networking equipment
  • Business notebooks
  • Custom configurations
  • Vendor-specific accessories
  • Large quantity orders
  • Products not normally held in stock

Estimated delivery dates for special orders are provided as guidance only and may change depending on supplier or vendor availability.

22. Pre-Orders

Where Zyroxx Digital offers pre-orders, delivery will only take place once the product has been released and received from the supplier or distributor.

Pre-order dates may change due to vendor delays, stock allocation, import timelines, or distributor availability.

Customers will be notified of material changes where possible.

23. Unavailable or Discontinued Products

If a product is discontinued, unavailable, or cannot be supplied after an order is placed, Zyroxx Digital may offer:

  • A replacement product
  • A similar alternative
  • Store credit, where accepted by the customer
  • A full refund
  • A revised quotation for a newer model

No replacement or substitution will be made without customer confirmation.

24. Security and Fraud Prevention

To protect customers and Zyroxx Digital, certain orders may be subject to additional verification.

This may apply to:

  • High-value orders
  • First-time customers
  • Unusual order patterns
  • Mismatched billing and delivery details
  • Business orders
  • Orders flagged by payment providers
  • Orders requiring manual review

Verification may delay dispatch until completed.

Zyroxx Digital reserves the right to cancel and refund any order suspected of fraud, unauthorised payment, or misuse of the website.

25. Delivery Restrictions

Zyroxx Digital may decline, delay, or require special arrangements for delivery to:

  • High-risk areas
  • Remote areas
  • Farms
  • Mines
  • Construction sites
  • Informal addresses
  • Restricted-access facilities
  • Embassies or government sites
  • Military or security-controlled premises
  • Locations where courier access is limited

In such cases, alternative delivery or collection arrangements may be required.

26. Customer Responsibilities

The customer is responsible for:

  • Providing accurate delivery details
  • Ensuring someone is available to receive the order
  • Checking goods upon delivery
  • Reporting damage, missing items, or incorrect goods promptly
  • Keeping original packaging where a claim or return is required
  • Ensuring the delivery location is accessible and safe
  • Providing correct contact details
  • Responding to verification or courier communication

Failure to meet these responsibilities may result in delivery delays or additional costs.

27. Changes to Shipping Policy

Zyroxx Digital may update this Shipping Policy from time to time to reflect changes in courier services, supplier processes, operational requirements, legal requirements, or business practices.

The latest version of this Shipping Policy will be available on the Zyroxx Digital website.

28. Contact Us

For shipping, delivery, or order tracking queries, please contact Zyroxx Digital:

Business Name: Zyroxx Digital (Pty) LTD
Email: Sales@zyroxxdigital.co.za
Phone / WhatsApp: 079 777 2875
Website: WWW.Zyroxxdigital.co.za
Operating Hours: Monday to Friday, 08:00 – 17:00